We’re looking for a motivated and customer‑focused individual to join our Digital Services Desktop Support team, supporting the management of the full lifecycle of digital equipment across the University. If you’re still building confidence in some technical areas, please apply — your enthusiasm and willingness to learn are just as important.
In this hands‑on role, you’ll assist engineers with deploying, configuring, maintaining and retiring digital devices such as PCs, laptops, tablets and other end‑user equipment. You’ll help install operating systems and applications, maintain accurate case notes, work collaboratively with colleagues and suppliers, and provide friendly, solution‑focused support to users.
You will bring experience working in a customer‑focused environment, along with confidence in installing or configuring digital equipment. You’ll have strong communication skills, be organised and proactive, and enjoy working both independently and as part of a supportive team. GCSE‑level education to include Maths and English (or equivalent experience) is required; experience in a academic settings is beneficial but not essential.
Some lifting of equipment and occasional out‑of‑hours work may be required, a Digital Services uniform will be provided for on‑campus work.
What
we offer:
- Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 25 days bookable leave and a further 13 days bank holiday and University Closure days.
- Everyday discounts to a number of activities and retailers.
- Great family friendly policies.
- On site gym and pool with discounted staff membership available
- Further information on our Benefits and Rewards can be found here.
This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route.
See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa