Programme Operations Manager (Internal only)

Chief Student Officer

We are searching for an experienced and energetic people and process manager to join our newly expanded Academic Registry team as one of a team of three Programme Operations Managers. This role is integral to ensuring smooth and efficient programme operations across the university, directly enhancing the student experience while aligning with the Aston 2030 strategy. By fostering an inclusive, innovative, and forward-thinking environment, this role will help drive our ambition to make Aston University a global leader in employability and research. Bringing strong communication and interpersonal skills, and the ability to effectively manage diverse stakeholders, you will deliver high-quality support in programme operations management, fostering best practices across all areas of our operations.  

 Reporting to an Assistant Registrar (Programme Operations), you will play a leadership role within the university-wide Programme Operations team, providing expert oversight and guidance on university policies, academic regulations, and regulatory standards for a suite of designated programmes. Ensuring alignment with University standards and consistency across operations, you will manage a team of programme operations officers and coordinators, embedding a strong culture of customer service excellence to deliver an outstanding experience for all stakeholders. Key responsibilities include developing and implementing standard operating procedures that meet the needs of students, staff, and regulatory bodies, while also leading continuous improvement efforts to enhance efficiency and effectiveness. In collaboration with academic and operational teams, you will contribute to a seamless, omni-channel student journey.  

 This role offers an exciting opportunity to be part of a dynamic team, embedding change during a period of transition. You will gain satisfaction from problem-solving and will enjoy developing meaningful channels of communications with stakeholders and peers.  

You will be part of a supportive team committed to delivering the highest standards in programme operations and customer service through a number of channels including delivery of our services, and advice as part of a newly recreated Student Solutions Centre. As a valued member of our leadership team, you will play a key role in shaping the future of our programme operations, delivering excellence for students and staff alike. You will model professional behaviours and have a passion for developing colleagues to maximise their potential.  

0.8 – 1FTE basis available.

For informal enquiries about the role, please contact Hayley Holdcroft (h.holdcroft@aston.ac.uk) or Louise Millard (l.g.millard@aston.ac.uk) - Assistant Registrar (Programme Operations)  

The salary being offered for this role is below the minimum threshold for required to sponsor new applicants to the Skilled Worker route. However, Aston University may be able to sponsor the successful candidate if they: 

• Are under 25 years old
• Hold a PhD that is relevant to the role
• Have held a Student or Graduate visa in the last 2 years
• Are already in the UK with a Tier 2 or Skilled Worker visa

Please contact recruitment@aston.ac.uk if you would like to discuss your eligibility for Skilled Worker sponsorship.

 What we offer: 

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train. 
• Dynamic working is possible for this role, which means working both on campus and from home dependent on the activity. Further information on dynamic working can be found here. 
• Excellent training and development opportunities. 
• A generous annual leave scheme with 30 days bookable leave and a further 13 days of bank holiday and University closure days. 
• Everyday discounts to a number of activities and retailers. 
• Great family-friendly policies. 
• On-site gym and pool with discounted staff membership available. 
• Further information on our Benefits and Rewards can be found here. 

Please visit our website http://www.aston.ac.uk/jobs for further information and to apply online.   

Further details:
Job Details
University Information

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

We recognise the value of flexible working.  Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk