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Customer Experience Assistant

PVC Students

Location:  Aston University Main Campus
Salary:  £17,682 to £19,612 per annum
Grade:  Grade 04
Contract Type:  Fixed Term (17/12/2021)
Basis:  Full Time
Closing Date:  23.59 hours BST on Tuesday 15 June 2021
Interview Date:  To be confirmed
Reference:  R210186
Release Date:  Tuesday 01 June 2021

An exciting opportunity has arisen to join Careers and Placements as a Customer Experience Assistant. Reporting to the Operations and Data Manager, the successful candidate will ensure an excellent experience for students, staff, employers and visitors of Careers and Placements. 

Acting as the first point of contact, the Customer Experience Assistant will provide relationship management via face to face interactions, on the phone and online and will be responsible for ensuring that the centre is well presented and stocked with the most up to date and relevant publications once the department reopens. 

Educated to GCSE level or equivalent, applicants must have good customer service skills, with previous experience of delivering successful customer service to diverse stakeholders. 

Good IT skills are also essential as are strong verbal and written communication skills. 

For informal discussions please contact Rhys Mason-Dunn, Operations, Data and Projects Manager, 0121 204 3468.

Please note: Redeployees will be given priority consideration for vacancies

Please note that anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment.   Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel.  We kindly ask that candidates do not send CVs or cover letters as these will not be considered. Please note that only answers that fall within the application form questions will be assessed.  


Further details:    Job Details     University Information    
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Further particulars and application forms are available in alternative formats on request i.e. large print, Braille, tape or CD Rom.

If you have any questions, please do not hesitate to contact HR via recruitment@aston.ac.uk

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.



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