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Residential Experience & Support Coordinator

PVC Students

Location:  Aston University Main Campus
Salary:  £27,116 to £32,344 per annum
Grade:  Grade 07
Contract Type:  Continuing
Basis:  Full Time
Closing Date:  23.59 hours BST on Friday 08 July 2022
Interview Date:  Tuesday 26 July 2022
Reference:  R220389
Release Date:  Wednesday 22 June 2022

Are you interested in starting your supervisory management career in Higher Education? 

Aston University is recruiting for a Residential Experience & Support Coordinator to oversee the Residential Experience & Support team, which, as part of the Student Welfare department, supports over 1200 students living in Aston Student Village. Aston University works in partnership with private accommodation providers, in providing accommodation to its students. A team of Resident Advisors (staff-student volunteers) are appointed in live-in positions in accommodation.

Reporting to the Director of Student Welfare, you will provide leadership and direction for the Residential Experience & Support team of volunteer (live-in) student staff:

  • 1 x Lead Resident Advisor
  • 3 x Senior Resident Advisors
  • 12 x Resident Advisors

In this varied role you will develop a socially vibrant and inclusive annual calendar of events to promote belonging, cohesion and wellbeing amongst our student residents and enhancing their experience in halls. Additionally, you will lead on the provision of pastoral and welfare support in the halls – in liaison with colleagues from accommodation providers with whom the University has contractual agreements – including out-of-hours and weekends.

You will be required to develop and maintain strong and collaborative working links with our colleagues from accommodation providers with whom the University has contractual agreements as well as the University’s Campus Safety team. This will help support and assist the delivery of activities and events when required and provide welfare support as needed. In addition, it is expected that you will have excellent communication skills and will work closely with colleagues in Marketing & Communications to creatively and innovatively engage with students via a range of online/social media channels. 

To be successful in this role you will require a flexible approach to work – including the ability to work out of standard office hours. It is expected, in agreement with the Director of Student Welfare, you will arrange your working week to include evenings and weekends – as required for events and activities. You will also assist the Accommodation Officer, as required, with any aspect of the allocations process.

This post is subject satisfactory DBS Enhanced clearance. 

Interviews will be held Friday 22nd July.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. 

Further details:    Job Details     University Information    
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Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We are committed to the principles of the Athena SWAN Charter, recognised by a silver award, and we are a Disability Confident Employer Level 2. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit:

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you require the job details document or an application form in an alternative format please contact the recruitment team at




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