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Operations Assistant

PVC Students

Location:  Aston University Main Campus
Salary:  £21,630 to £23,715 per annum
Grade:  Grade 05
Contract Type:  Continuing
Basis:  Full Time
Closing Date:  23.59 hours BST on Monday 15 August 2022
Interview Date:  Tuesday 23 August 2022
Reference:  R220500
Release Date:  Monday 01 August 2022

Employability is central to our university mission, and always has been. Our employability offer and performance is an important part of the University value proposition and is a key student recruitment and attraction tool.  It is also intrinsically connected to the student experience, our alumni offer and learning and teaching as well as research and knowledge exchange.  More widely it is part of the commitment Aston makes to students and graduates which transforms lives.

Your contribution to Aston’s mission, exploitable research and employable graduates, will be to support the Careers and Placements Team’s strategic aim of maximising positive graduate outcomes for all students with a particular focus on providing holistic administrative support across the department.

This key role supports the Careers & Placements team by delivering a face-to-face customer service experience, dealing with a volume queries from students, staff, employers and visitors. Confident in both demeanor and the use of technology, the Operations Assistant will be responsible for ensuring a successful customer experience by signposting information and services available as appropriate, booking appointments, workshops and answering incoming queries online, on the telephone and face to face. This role will also monitor and facilitate the department’s expenditure (goods and services) and support with the organisation of assessment days, alongside inductions and other key departmental events.

Educated to A level or equivalent, applicants must have good customer service skills, with previous experience of delivering successful customer service to diverse stakeholders. 

Good IT skills are also essential as are strong verbal and written communication skills. 

For informal discussions please contact  

Chris Lannon, Data Lead Coordinator,,  0121 204 4954.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. We kindly ask that candidates do not send CVs or cover letters as these will not be considered.

Further details:    Job Details     University Information    
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Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We are committed to the principles of the Athena SWAN Charter, recognised by a silver award, and we are a Disability Confident Employer Level 2. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit:

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you require the job details document or an application form in an alternative format please contact the recruitment team at




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